We know how essential communication is to our Qualified Service Provider (QSP) and how costly downtime can be. That's why Eaton's technical team in South East Asia strive to rapidly process returns orders and our expert technical team quickly repair and ship your equipment. Downtime is shortened, crucial communications and productivity are restored.

iSEAT allows QSP to fill in a new online claim form and track the progress of the claim.

Note:
Eaton Corporation recently made a voluntary commitment to adhere to guidelines established governing the transport of UPSs and batteries. Eaton has begun shipping all new UPSs with internal batteries disconnected in an effort to maximize safety for personnel, transport systems, and UPS equipment during travel.

Please ensure before filling out the RMA request form that you have connected the batteries and performed a start up as per the user manual.